We’ve recently opened up our bug tracking system for public access. You can find it at bugs.freebase.com.
Four queues are viewable by casual visitors:
- Freebase.com is a general-purpose, catch-all queue for any incoming bugs. Many things in this queue will be reassigned to more specific areas as appropriate.
- eng-client is the queue used by our website developers to track issues with the Freebase.com web front-end. These are the tickets you see mentioned in our regular release note posts here on the blog.
- Data Architecture is where we work on cleaning up schema, gardening, and so forth.
- Documentation should be self-explanatory, I hope.
You may sign up for an account on bugs.freebase.com and create tickets directly in any of these projects. After signing up, you’ll also see that we have a number of other projects which are partially visible. You can’t directly create tickets in any of those projects, but if a ticket you create in the Freebase.com project gets moved to one of them, you’ll be able to follow it there. These queues include things like the MQL, the relevance engine, and the cache.
One interesting feature of our bug tracking system, Jira, is that you can vote for issues you feel are important and deserve extra attention. For instance, I feel strongly that mailing addresses should NOT default to the United States. If you agree, you can go to that ticket and, in the left hand column, click on “Vote” to express your support for the issue. We’ll be watching these opinions expressed by our community to help us with prioritising bug fixes and new features.
